Forensic Investigations Canada (FIC) is committed to protecting
the privacy, confidentiality, accuracy and security of the personal
information that it collects, uses, retains and discloses in the
course of conducting business.
"Personal Information" is information - oral, electronic
or written - about an identifiable individual, including (but not
and telephone numbers
family and marital status
and claims experience
credit rating, payment records
"Personal Information" - is not information that was
collected from a publicly listed, written or online source.
Definitions: The following definitions apply in this code.
"Collection" - the act of gathering, acquiring or obtaining
personal information from any source, including from third parties,
by any means. Personal information necessary to carry on the business
of investigations may be collected by FIC.
"Consent" - voluntary agreement with what is being done
or proposed. Consent can be either expressed or implied. Expressed
consent is given explicitly, either orally or in writing. Expressed
consent is unequivocal and does not require any influence on the
part of Forensic seeking consent. Implied consent arises where consent
may be reasonably inferred from the action or inaction of the individual
about whom FIC is collecting personal information in order to conduct
"Disclosure" - making personal information available
to others outside FIC.
"Use" - treatment and handling of personal information
FIC is responsible for the personal information under its control
and has designated a Privacy Officer to be accountable for compliance
with this policy. Our National Privacy Officer is Corey Smith.
FIC will identify the purposes for collecting personal information
at or before the time the information is collected.
FIC will only collect, use or disclose personal information with
knowledge and consent, of the individuals except where consent is
not required by law.
Personal information collected must be limited to the information
necessary for the purposes identified. Information must be collected
by fair and lawful means.
Limiting Use, Disclosure and Retention:
FIC will not use or disclose personal information for purposes
other than those for which it was collected, except with consent
or as required by law. Personal information will be retained only
as long as necessary for the fulfillment of those purposes.
Accuracy of Information:
Personal information will be as accurate, complete and up-to-date
as is necessary or available for the purposes for which it has to
Appropriate safeguards and security measures are required to protect
personal information from loss or theft and to safeguard it against
unauthorized use, access, alteration, copying, destruction or disclosure.
FIC will make available to individuals specific information about
our policies and practices relating to the management of personal
Upon request and as applicable by law, FIC must provide an individual
with information about the existence, use and disclosure of their
personal information and must provide the individual access to that
information. The individual must be able to challenge the accuracy
and completeness of the information and have it amended as appropriate.
An individual can address a challenge concerning compliance or
complaint regarding the above standards to our National Privacy
Officer, who is accountable for our compliance with these principles.
They can be reached at:
National Privacy Officer Forensic Investigations Canada
201, 17420 Stony Plain Road
Edmonton, Alberta T5S 1K6
Individuals dissatisfied with the manner in which their concerns
or complaints have been handled may contact:
The Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3