Privacy

Forensic Investigations Canada (FIC) is committed to protecting the privacy, confidentiality, accuracy and security of the personal information that it collects, uses, retains and discloses in the course of conducting business.

Personal Information:

"Personal Information" is information - oral, electronic or written - about an identifiable individual, including (but not limited to):

Name, address and telephone numbers

Age, gender, family and marital status

Driving record

Previous insurance and claims experience

Employment information

Banking information, credit rating, payment records

Identification numbers

Assets and liabilities

"Personal Information" - is not information that was collected from a publicly listed, written or online source.

Definitions: The following definitions apply in this code.

"Collection" - the act of gathering, acquiring or obtaining personal information from any source, including from third parties, by any means. Personal information necessary to carry on the business of investigations may be collected by FIC.

"Consent" - voluntary agreement with what is being done or proposed. Consent can be either expressed or implied. Expressed consent is given explicitly, either orally or in writing. Expressed consent is unequivocal and does not require any influence on the part of Forensic seeking consent. Implied consent arises where consent may be reasonably inferred from the action or inaction of the individual about whom FIC is collecting personal information in order to conduct its business.

"Disclosure" - making personal information available to others outside FIC.

"Use" - treatment and handling of personal information within FIC.

Accountability:

FIC is responsible for the personal information under its control and has designated a Privacy Officer to be accountable for compliance with this policy. Our National Privacy Officer is Corey Smith.

Identifying Purposes:

FIC will identify the purposes for collecting personal information at or before the time the information is collected.

Consent:

FIC will only collect, use or disclose personal information with knowledge and consent, of the individuals except where consent is not required by law.

Limiting Collection:

Personal information collected must be limited to the information necessary for the purposes identified. Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention:

FIC will not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Accuracy of Information:

Personal information will be as accurate, complete and up-to-date as is necessary or available for the purposes for which it has to be used.

Safeguards:

Appropriate safeguards and security measures are required to protect personal information from loss or theft and to safeguard it against unauthorized use, access, alteration, copying, destruction or disclosure.

Openness:

FIC will make available to individuals specific information about our policies and practices relating to the management of personal information.

Individual Access:

Upon request and as applicable by law, FIC must provide an individual with information about the existence, use and disclosure of their personal information and must provide the individual access to that information. The individual must be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging Compliance:

An individual can address a challenge concerning compliance or complaint regarding the above standards to our National Privacy Officer, who is accountable for our compliance with these principles. They can be reached at:

National Privacy Officer Forensic Investigations Canada Inc.

201, 17420 Stony Plain Road
Edmonton, Alberta T5S 1K6

Telephone: 1-780-930-5190
E-mail: Corey.Smith@scm-fic.ca

Individuals dissatisfied with the manner in which their concerns or complaints have been handled may contact:

The Office of the Privacy Commissioner of Canada

112 Kent Street
Ottawa, ON K1A 1H3

Telephone: 1-800-282-1376
Fax: 1-613-948-6850
E-mail: info@privcom.gc.ca